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Ladybug1412's avatar
Ladybug1412
Brass Contributor
Jul 29, 2024

Windows

Hello, I reinstalled my Windows from the computer and I lost everything, I wanted to know if this is normal

7 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Jul 30, 2024
    Try open the drive which Windows has been installed (e.g. C:, D:, etc.) and see if you see any folder names Windows.old?
    If yes, you may find your files and data there.
  • BoomerT's avatar
    BoomerT
    Copper Contributor
    Jul 30, 2024
    You can download the iso for Windows here and there is also a link for creating bootable media on a usb storage device.
    https://www.microsoft.com/en-us/software-download/windows11
  • KapilArya's avatar
    KapilArya
    MVP
    Jul 29, 2024
    While you reinstall, you've option to keep or discard your data. If you select 'Remove everything', your data will be deleted. If you choose to 'Keep my files', then only your data is preserved.
    • BoomerT's avatar
      BoomerT
      Copper Contributor
      Jul 30, 2024

      KapilArya 

       

      What you are saying is not true. You get the option to keep apps and data during an upgrade only. A new install does not provide that option. 

    • Ladybug1412's avatar
      Ladybug1412
      Brass Contributor
      Jul 30, 2024
      I lost the files: like the link with the phone and the wingaget (the thing with the weather) and I have an error that even the Microsoft store can't identify
  • Deleted's avatar
    Deleted
    Jul 29, 2024

    Ladybug1412 

    If you downloaded the ISO and it wasn't an in-place update -> then yes it is normal. https://learn.microsoft.com/en-us/windows-insider/isos

    And when installing it was not possible ( leave personal files and settings ) this is a common problem in Insider builds, unfortunately!