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imanojpatel's avatar
imanojpatel
Copper Contributor
Jun 04, 2021

Windows update is always failing with error code 0x80070643 and Defender stopped working after this

I received a suggestion to download -

"Update for Microsoft Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2105.3)"

 

and I updated it through Windows Update platform. But it resulted in -

 

"Status: Download error 0x80070643"

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070643)

 

After this my Microsoft Defender Antivirus Threat service is stopped and not working ever since (restarting the service results in error also).

 

Please help!

 

  • Hello imanojpatel

     

    Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. See if it works.

     

    If that doesn't work, try this:

     

    Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

     

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

     

    Close Command Prompt and see if Windows Updates works then.

     

    Let us know if this helps!

    • Jainam_Chheda03's avatar
      Jainam_Chheda03
      Copper Contributor

      Hi KapilArya

      I tried the steps suggested by you and also performed the well known basic update troubleshooting actions but nothing ever worked out. 

      This is what i keep getting always. I'm facing this issue right from 30th April 2021.

      I also tried to install the update manually through MS update catalog, but that too didn't worked out...!!!

    • drew308's avatar
      drew308
      Copper Contributor
      Hello. Reinstalled Windows from scratch and having same issue with defender ie. versions 4.18.2105.5 and 4.18.2001.10 will not download with error code 0x80070643.
      I ran the above commands that start and restart various services but to no avail. Getting same error

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