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Pep Jimmy's avatar
Pep Jimmy
Copper Contributor
Nov 25, 2018

Windows Update freezes at 42% (18282.1000 (rs_prerelease))

Hi, everyone. I am Pep Jimmy, a new Windows Insider and I am having problems to update to the newest build, which is 18282.1000 (rs_prerelease) The problem: During the update process (The blue upda...
Pep Jimmy's avatar
Pep Jimmy
Copper Contributor
Nov 26, 2018

Thanks, Murray.

What does old software really mean here? Is it software that has been installed for a long time in the computer?

Once again, thanks for your help.
Pep Jimmy

 

MurrayWallForte's avatar
MurrayWallForte
Iron Contributor
Nov 26, 2018

In my case I had installed some really old software on a fresh version of the Windows Beta.  This software installed some really old components that ended up breaking some of the features in the setup of my Internet Information Server - to the point where I couldn't remove the features the old software installed - hence resetting the PC. 

In your case I would look at the event viewer and see if there are any indicators or errors that might point in the right direction.  Using that Microsoft SetupDiag tool may shed some light on the issue as well.  Microsoft also suggests using SFC /Scannow run from an admin command prompt followed by an image clean up with Dism

dism /online /cleanup-image /restore health

If your machine has consistently upgraded ok from Insider version to Insider version, I would generally say the existing software on your PC is probably installed ok, but it is hard to tell.  With the latest upgrade I know a version of vendor software caused a bug check, so there are instances when this does happen.  Have you seen anything in the Event Viewer or used any of the options I have mentioned?

Murray