Forum Discussion

EricScott's avatar
EricScott
Copper Contributor
Aug 07, 2024

Windows login locked out after BIOS update due to TPM issue

Hello everyone, 

I recently updated my BIOS on Windows 11 and encountered some issues. After the update, I am unable to sign into my account. The PIN is not being recognized, and even my account/email password is being shown as incorrect. 

 

During the BIOS update, I was prompted about clearing TPM and opted for yes, although I do not have BitLocker enabled.

 

I am quite stuck on how to regain access to my account, as attempting to reset the PIN on the login page results in a failure message prompting me to retry.

 

I attempted a registry edit to enable passwordless login, but unfortunately, I was still unable to access my desktop.

 

System Specs:

- CPU: AMD 5900X

- Motherboard: ROG Strix X570-E Gaming

- OS: Windows 11 Pro

  • At the login screen, if you've 'Sign-in options' link, use it and switch to password. Even if password is not recognized, you can reset from login steps itself. Once login through password, you can re-setup PIN from Settings. 

Resources