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RonLyster's avatar
RonLyster
Brass Contributor
Sep 26, 2021
Solved

Windows 11 Update Failed, then Windows Update failed

I was just offered the opportunity to upgrade to Windows 11 in the Release Preview Channel. I gladly accepted the offer. The upgrade downloaded, then installed (seemingly 100%), and then rebooted. Wi...
  • Deleted's avatar
    Deleted
    Jan 17, 2022

    RonLyster 

    It seems that on many computers there is this problem!

    https://answers.microsoft.com/en-us/windows/forum/all/cannot-install-windows-11-error-0xc1900101/d29d90f5-8ae0-49d7-b412-38db1d53becf?page=18

RonLyster's avatar
RonLyster
Brass Contributor
Oct 09, 2021
Thank you! Downloading now. (Wonder why the Windows Insider page doesn't have this....)
RonLyster's avatar
RonLyster
Brass Contributor
Oct 09, 2021
So sad to report that using the fresh USB stick twice now and the same result.... A small error message appears on my screen after a lengthy install process simply saying "Windows 11 Installation Failed." That's all. No error codes. No clues at all. All steps along the way seem to be working fine. But then.... Nothing.
There must be some log of all this to help determine what is causing these failures. To do a "clean install" would truly be a pain.
  • jrbuch's avatar
    jrbuch
    Copper Contributor
    Oct 28, 2021
    I'm running into the same problem. I searched the logs and found this error code: 0xC1900101 - 0x60016. Does anybody know how to deal with that?
    • _RBL_'s avatar
      _RBL_
      Brass Contributor
      Oct 28, 2021
      Could you provide some additional details.

      What steps did you take to install

      What steps have you taken to fix

      Also, try running a disk clean up to free up disk space

      Elevated command prompt -
      SFC /SCANNOW

      Elevated command prompt
      CHKDSK /R

      And if all else fails have you tried a clean install
      • jrbuch's avatar
        jrbuch
        Copper Contributor
        Oct 29, 2021

        _RBL_ 

         

        I tried installing from within Windows Update, using the Installation Assistant, and also installing from a USB drive and it failed every time.  I updated my drivers.  I did chkdsk and sfc with no change.  After doing a bit more internet research, I wondered if it was some sort of profile problem.  I have some church management software that contains a database run by Suran server that creates its own profile.  I uninstalled that server and then tried again and it installed without a hitch.  I'm going to try and reinstall that server now.

  • RonLyster's avatar
    RonLyster
    Brass Contributor
    Oct 10, 2021

    I searched for help on log files and https://docs.microsoft.com/en-us/windows/deployment/upgrade/log-files.  I found the two log files I am attaching here on my computer.  Both of these files have several entries like this:  "Abandoning.: The specified user does not have a valid profile. [0x000004E5]."  Does that provide a clue to my problem and how to solve it?

    • Deleted's avatar
      Deleted
      Oct 17, 2021

      RonLyster 

      Currently, another version has been released for your Insider channel - is it available to you after checking for the update?

      https://blogs.windows.com/windows-insider/2021/10/15/releasing-windows-11-build-22000-282-to-beta-and-release-preview-channels/

  • Deleted's avatar
    Deleted
    Oct 09, 2021

    A clean install removes the apps installed by your PC manufacturer, so this may be a clue.
    • RonLyster's avatar
      RonLyster
      Brass Contributor
      Oct 09, 2021
      Unfortunately, it's not only the apps installed by my PC Manufacturer (Intel) but also many dozens of other apps and programs as well. I may just soldier along with Windows 10, which is working very well, until it is no longer supported.
      • Deleted's avatar
        Deleted
        Oct 10, 2021
        Dozens of other applications can be uninstalled = if they were downloaded in the Microsoft store, they are in your account.
        Report your problem to the manufacturer - I would do so - ask for Intel support.

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