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Tommy_Kuo's avatar
Tommy_Kuo
Copper Contributor
Oct 01, 2021

Windows 11 Start menu not working

I just updated to Windows 11 today and the Start menu hasn't been successfully opened. I've tried to open it with touchscreen, mouse, physical keyboard and the touch keyboard but none of them worked...
Tony_Norton_600's avatar
Tony_Norton_600
Copper Contributor
May 06, 2024

I had the same problem. Via Control Panel I looked at recently installed updates and set about uninstalling them.

When I had uninstalled update "KB5036980" everything went back to normal.

 

Hope this works for others who have the "Start button doesn't work" problem.

 

Tony Norton

 

LtBlight's avatar
LtBlight
Copper Contributor
May 16, 2024
I did the latest Windows 11 updates today and I have an issue : the start button doesn't work anymore (Cumulative Update for Windows 11 Insider Preview (10.0.22635.3575) (KB5037862)).
Do you have the same behavior?

Many thanks !
  • EDM115's avatar
    EDM115
    Copper Contributor
    May 16, 2024

    LtBlight I can confirm that I have this exact issue with KB5037862. Although it appeared only 5 days after installing it. Restarting the system changes nothing

    • LtBlight's avatar
      LtBlight
      Copper Contributor
      May 16, 2024
      Tony_Norton_600, I saw your message but I wasn't able to find this KB with your steps unfortunately.
      However, thanks a lot to EDM115 !! I have uninstalled KB5037862 and now my Start menu is back. You rocks mate !
      • EDM115's avatar
        EDM115
        Copper Contributor
        May 18, 2024

        LtBlight no problem 🙂  

        also note that KB5037867 may fix it : https://blogs.windows.com/windows-insider/2024/05/17/announcing-windows-11-insider-preview-build-22635-3640-beta-channel/

        We fixed an issue believed to be the underlying cause for Start menu crashing on launch or the All apps list not displaying in the previous Beta Channel flight.

  • Tony_Norton_600's avatar
    Tony_Norton_600
    Copper Contributor
    May 16, 2024
    Have a look at my post of may 06. Using control panel/uninstall a program/view installed updates/find and uninstall KB5036980. It may have been installed in your cumulative update.

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