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HenryYang's avatar
HenryYang
Copper Contributor
Jul 12, 2021
Solved

Windows 11 sound problem

since i upgraded to windows 11, my laptop has no sound. I was trying update and reinstalling my sound driver but its still not working.

  • In the latest cumulative update for windows 11 (10.0.22000.120)(KB5005188), The problem is solved for me.
    Hope you guys also get resolved.

104 Replies

  • JexessXIII's avatar
    JexessXIII
    Copper Contributor
    I have the same issue. I'm on the Insider program preview channel and just installed Windows 11 yesterday. I use an Asus ROG Strix Z490-E motherboard. I uninstalled and reinstalled the driver's, now it won't pickup my 5.1 speakers at all. It works fine on USB headset.
    • Mehdi311's avatar
      Mehdi311
      Copper Contributor

      JexessXIII 

      Hi,

      For those who are using Asus products, I solved my problem using Windows 8 64bit drivers on my product page on the Asus website, downloading Audio driver, and install it, then it needs restart and Bingo!

      • Ron Willsher's avatar
        Ron Willsher
        Brass Contributor
        Thanks , but did not work for me , Win 8 driver says no compatible hardware ?
    • Ron Willsher's avatar
      Ron Willsher
      Brass Contributor

      JexessXIII 

      Mine a ASUS Rog B550 WiFI mb , had a similar problem when on Insider for Win 10 ?

      Maybe Microsoft dont like ASUS

  • mhartman121's avatar
    mhartman121
    Copper Contributor
    Solution for me was uninstall the current audio driver and restart. I also turned off audio enhancements in the audio settings.
  • dangtrantai's avatar
    dangtrantai
    Copper Contributor

    I don't know if anyone has had the same problem as me.
    After updating to win 11 I can use the sound normally.

     

    But then win 11 asked me to update more 2021-07 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 11 for x64 (KB5004342). After the update is done, my computer uses a web browser or plays a game and it sounds like the speaker is broken. But when opening an audio or movie file in the drive, it plays the speaker as usual. Is the KB5004342 update file causing the sound problem?

    • gdc3man1820's avatar
      gdc3man1820
      Copper Contributor
      Yes, Same problem after framework update, sound system makes pulsing noises every 8 to 10 seconds, sounds like a bad speaker, tried everything, no fix, rolled back to 10 was just fine, saw this and will try 11 again without other updates.....
  • Ron Willsher's avatar
    Ron Willsher
    Brass Contributor
    Funnily enough when on the Insider programme for win10 I had exactly the same problem with sound card ? and same again on win 11
      • Ron Willsher's avatar
        Ron Willsher
        Brass Contributor
        tried several times , even took card out restarted uninstalled all drivers and software .
        Restarted shut down then reinstalled everything still the same 😞
  • RohanGoud's avatar
    RohanGoud
    Copper Contributor

    HenryYang 

    I can't even find the Realtek speakers, in the settings to troubleshoot that, but audio works with bluetooth headphones.

  • Abhinav_937's avatar
    Abhinav_937
    Copper Contributor
    I too have this problem,
    Each and every drivers, settings are perfect.
    I'm currently using asus zenbook um425IA ryzen version and 309 BIOS.
    Also function keys to chamge brightness or sound and other keys are not working.

    Though I found a solution,
    After it automatically goes to sleep,
    And after opening it, everything works perfectly fine.

    Set the sleep time min.
    So system automatically goes to sleep and it works perfectly fine.
    • TRMullins's avatar
      TRMullins
      Copper Contributor
      Ahbinav_937 as crazy as this sounds I am totally going to try this !! I reset twice already to no prevail.
    • Abhinav_937's avatar
      Abhinav_937
      Copper Contributor
      In the latest cumulative update for windows 11 (10.0.22000.120)(KB5005188), The problem is solved for me.
      Hope you guys also get resolved.
      • adonese's avatar
        adonese
        Copper Contributor

        The problem is still there even after the latest W11 cumulative update

    • aninnocentchild's avatar
      aninnocentchild
      Copper Contributor

      I also have exactly the same zenbook, and the same problems, I just rolled back. Windows 11 UI is hard to learn anyway, all the muscle memory I have for windows 10 is useless in windows 11. It may seem like minor complaints but they add up to give a not-so-good experience. But it seems I'll be forced to download it at some point, might as wait until the official version comes around.

  • Ron Willsher's avatar
    Ron Willsher
    Brass Contributor

    HenryYang  I installed yesterday , no real problems :smile:  OS build 22000.100

    Sound is working Asus Xonar AE , problem is Headphones dont work ? option is greyed out , Removed card UN-installed software restart and installed all again , still no Headphone option ??

  • Aghaz00's avatar
    Aghaz00
    Copper Contributor
    Well, it was the same problem for me, nothing worked, tried uninstalling an reinstalling audio drivers, troubleshooting several times but no success, until I reset my PC and installed Windows 11 through the Reset Option, and voila, it fixed my audio problems
    • TRMullins's avatar
      TRMullins
      Copper Contributor
      Aghaz , I took your advice and reset my system. Still nothing about the (speakers) that would normally be there. I am glad it worked for you !
    • Shetty25's avatar
      Shetty25
      Copper Contributor
      Cloud download or local install?, please reply
    • HenryYang's avatar
      HenryYang
      Copper Contributor
      You reset your pc using keep my files option or erase everything?
  • Anonymous's avatar
    Anonymous

    HenryYang 

    Hi 

    You can run the system sound repair tool - but you need to follow the steps when you try to repair and accept the next steps you can repeat the attempt 2 times.

    I believe that the Ryaltek card should not cause a problem. 

    • TRMullins's avatar
      TRMullins
      Copper Contributor
      My system no longer recognized (speakers) just the speakers that were plugged into my graphics card (speakers are built into the monitors) - its just like the whole thing vanished after last nights update.
    • adonese's avatar
      adonese
      Copper Contributor

      Deleted 

      What is `system sound repair tool`? got any links? Tried searching through the settings and windows search + goolging without much success.

      • Anonymous's avatar
        Anonymous

        adonese 

        Windows> Update and Security settings> troubleshooting> additional troubleshooting tools> resolve audio issues
        It's all in your PC settings - no links

  • aninnocentchild's avatar
    aninnocentchild
    Copper Contributor

    HenryYang I'm also having the same problem, tried updating the drivers and disabling and enabling the speaker. Nothing seems to solve the problem.

    • MRBLOODSTREAM's avatar
      MRBLOODSTREAM
      Copper Contributor
      JUST INSTALL YOUR WINDOWS AGAIN THROUGH BIOS .( WHILE INSTALLING THE WINDOWS DELETE THE PREVIOUS ONE AND THE ITS ALL PARTITIONS LIKE RECOVERY. AND THE OTHER ONE)
    • wongcung's avatar
      wongcung
      Copper Contributor
      Same here, had sound, and spend the day trying to fix. No success. I have a realtek, if that helps.

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