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Srini4594
Sep 29, 2021Copper Contributor
Windows 11 installation error
Error code 0x80070002 -0x20007, the installation failed in the safe_os phase with an error during INSTALL_DRIVERS operation. how to fix this?
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- MichaelMillerIron Contributor
This error indicates the current hardware doesn't meet Windows 11 system requirements. You have to recreate the Windows 11 bootable drive and bypass Windows 11 system checks.
In fact, you can install Windows 11 on any PC with this trick:
- RRBCopper Contributor
Thank you for your answer, but I think my system meets or excedes required specks, It came with Win 11 installed, I'm just trying to install the latest update from Microsoft...
- BonniewestIron Contributor
Make sure you have enough disk space on the drive where you’re attempting to install Windows 11. At least 20% of free space is recommended. If space is low, consider deleting unnecessary files or moving them to an external drive.
- youaremineCopper ContributorI have found the Solution for Windows 11 installation failed error 0x80070002 -0x20007 !!! It is basically a problem of driver failing to install itself on Windows 11. In my case it was the driver for Western Digital Passport external hard drive driver.
Now, the question arises how I came to know which driver to delete? I searched online for a few days to find that I can learn about it in the Windows logs. They are a bit difficult to access, but you can do it.
First, you need to go to folder options of Windows explorer and allow windows to show hidden files and system files. Then you have to go to "$Windows.~BT\Sources\Panther" and you have to find a file named "setupact.log"
Now it would be a big-**bleep** log file which you need to open up (it took around 1 minute to open completely). Go to the bottom of the log file to see which driver forced the installation to fail. For me it was a driver from a folder named "system32\driverstore\ WDSCAMxAMD64\wdscam.ini" or something like that.
Now all I did was to go to system32\driverstore and find the folder in which the cursed WD drivers were kept, and delete the folder permanently.
For others, the driver could have a name like PeePoo.ini or something; you can always google that stuff to see which company makes those drivers. Remember to look for paths of corrupt drivers at the bottom of the log.
But I faced a problem, that I could not delete the file because it was owned by the system. So you will have to right-click the folder and click security and then edit the settings to make yourself the owner, and give yourself full control of the bad boy. (You can see a video on YouTube for a detailed method to delete system folders.)
Lo and behold! My Windows 11 installed finally after weeks.- RRBCopper Contributor
asking for a favor, please.
I found my setupact.log/ but I don't know what I'm looking for regarding a driver error. Thanks in advance
RRB
- Msmith2021Copper Contributor
It's in chronological order. Open the file in Notepad and scroll allllll the way to the bottom, then just work your way up until you find things that look like error messages, and what drivers they mention.
- MaojuuuCopper Contributor
How did you find out which driver forced the installation to fail?🤯
- Msmith2021Copper Contributor
Scroll all the way to the bottom of the 'Panther' file mentioned above, "setupact.log" and scroll up. It's a huge file, may take a minute to get to the bottom. Then read it in reverse-chronological order until you see stuff that looks like error messages.
- veixlCopper Contributor
i have the setupact.log file open and it goes back to March 3rd 2025 (3 days ago), however, updates were unsuccessful today too.
- Anonymous
Srini4594 Hi.
https://www.bing.com/videos/search?q=0x80070002+-0x20007&qpvt=0x80070002+-0x20007&view=detail&mid=FA67CC7AA012B72AE3EFFA67CC7AA012B72AE3EF&&FORM=VRDGAR&ru=%2Fvideos%2Fsearch%3Fq%3D0x80070002%2B-0x20007%26qpvt%3D0x80070002%2B-0x20007%26FORM%3DVDRE
- King_MarqyCopper ContributorI thought there is a list of supported CPU's somewhere.
But if you want to do a clean install download the Win 11 ISO and the latest version of Rufus. Rufus has the function of removing the TMP2.0 and CPU check. So you will be able (although you might run into some problems) to install it (i've done it on a 21.5 inch iMac with non supported CPU from 2015)
- RobertSimonCopper ContributorSame here: Samsung Galaxy Book Flex Alpha, Intel Core i7-10510U - 12GB Memory - 512GB SSD, tried the downloadable update 3 times, then update from USB, didnt work.
- King_MarqyCopper Contributor
Syncing Time, checking system files, removing update-files doesn't work. Same error on my Dell XPS laptop.
Tried updating a Dell Vostro 14, CPU not supported, tried HP Envy (2016), CPU not supported....
Terrible... Why does the message about not supported CPU show up if the process has been running for about 15-30 minutes. Why not at the start? I'm going to see if I can edit the installer so that I can try to install it anyway. Unknown why these CPU's aren't supported...
Seems that MS 'forces' a lot of people to buy new hardware just because of this upgrade...
- mstradaCopper Contributor
HP spectre laptop, get 0x80070002 0x20007 safe_os install drivers every time i try to upgrade to windows 11.
- WSoetCopper ContributorSame here
- King_MarqyCopper Contributor
Same here. Dell Laptop Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Dutch Windows 11 version. Great Microsoft, the second PC i'm trying (first PC didn't have a supported CPU) and it doesn't work.... Going to look at it....