Forum Discussion

Vanshika_Kapur's avatar
Vanshika_Kapur
Copper Contributor
Jan 15, 2023

Windows 11 freezes completely when opening any browser even after re install

I have recently started having the problem of the entire pc freezing when i open any of my browsers. At first I thought it was only a Google chrome issue like when it randomly closes and stops respon...
Dev Channel
Insider Builds
Windows 11 Home Single Language
F0nz0's avatar
F0nz0
Copper Contributor
Jan 24, 2023
I have similar issues in the latest Windows 11 Insider Preview DEV builds. Mostly freezing my laptop when browsing in Firefox. I have a solution that might work in your case.

When your pc freezes, press WINDOWS+CTRL+SHIFT+B buttons to restart the video driver. Hope this helps!
tolep1490's avatar
tolep1490
Copper Contributor
Jan 24, 2023

F0nz0 
I didn't know this shortcut, but I think it's good clue.
When my screen freezes, Spotify plays just fine and I can even control music from Spotify app on my smartphone.

  • F0nz0's avatar
    F0nz0
    Copper Contributor
    Jan 24, 2023

    tolep1490When my laptop, a 2017'er HP Elite 1012 G1 TabletPC, freezes, mostly when browsing with multiple tabs and visiting some particular (demanding?) websites, I'm able to move the mouse cursor around but f.e. CTRL+ALT+DEL is not responding.

     

    Just tested the key combination I suggested in my previous post and the videodriver is restarted and 'unfreezes' my laptop. Sometimes the screen looks garbled but I'm able to save open documents and restart the laptop to continue my work.

    Hope this helps in your case as well as the other users in this thread and that Microsoft comes with a solution soon.

Resources