Forum Discussion

Copper Contributor

Jul 23, 2021

Solved

Windows 11 Facial recognition "Windows Hello

July 22, 2021 Los Angeles Hello, Today I got an update installed on Win 11. Facial Recognition "Windows Hello" stopped working suddenly. It says in the error statement that it is Unavailable. ...

erikiters
Jul 23, 2021
Joe_Maria2280
just removed biometric hello in device mgr and rebooted. worked again

djinsea

Copper Contributor

Jul 23, 2021

I have a Surface X, after upgrading to Win11 hello camera working and recognizing correctly at log on. After latest upgrade .100 the ircamera is not working correctly for hello login. The front and back webcams are working correctly after login.

Tried all of the Win10 recommended fixes, uninstalling driver... but unable to resolve.

djinsea

Copper Contributor

Jul 23, 2021

Same issue with settings window crashing when trying to open hello camera settings

Matman
Brass Contributor
Jul 23, 2021
Exactly the same issue. After removing the driver and rebooting I could once again select the hello camera settings, but it immediately crashes.
djinsea
Copper Contributor
Jul 23, 2021
I just uninstalled biometrics in device manager & rebooted as posted and resolved the problem. tkx!!