Forum Discussion

Copper Contributor

Jul 31, 2017

Windows 10 Insider Preview 16251.0 rs3 Windows Hello not working Surface Pro 4

Unable to use this feature after upgrading. I restarted the computer and tried enabling via settings but it now forces me to use my pin to login. Is this a known issue?

Didier_Danloy

Brass Contributor

Aug 19, 2017

Same here with HP Spectre x360 on build 16251. It says "Couldn't turn on the camera. Make sure it's working properly".
Camera works fine with Skype

Marcel van Iperen
Copper Contributor
Aug 28, 2017
Same here...
I am using a Surface Pro 4
- Didier_Danloy
  Brass Contributor
  Aug 29, 2017
  Are you also on Insider build?
  - Marcel van Iperen
    Copper Contributor
    Aug 29, 2017
    Yes I am running Build 16251 (Insider, Slow)
    
    The upgrade caused lots of trouble with Hello, Onedrive, CleanUp, Office2016 (Office Cache & Click-To-Run services corrupted).
    
    SO I deciced to do a factory reset of my Surface Pro 4, now running 16251 without any issues. Everything (including Hello) is now working correctly.