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Srinivas Murty's avatar
Srinivas Murty
Copper Contributor
Jan 18, 2018

Windows 10 hangs on boot screen

I recently (this last weekend) updated to the Windows 10 Insider Preview  build. I don't exactly remember the version number (could be 17024?). I used it for a couple of days and things were great. The system suggested that remove older versions as I was running low on space. Now I have a PC that hangs with the spinning dots on reboot. Is there any way I can fix this, including a fresh install? If fresh install, where do I get a downloadable ISO to use with a USB drive? Microsoft Support pretty much cut me loose saying the Insider Preview was not supported, so I'm left in the lurch.

  • Paul Warren's avatar
    Paul Warren
    Iron Contributor
    Jan 18, 2018

    Hi Srinivas,

     

    If you're on Twitter, you could reach out to @WindowsInsider. 

     

    The most recent Insider ISO is Build 17025 which you can download here if you want to do a fresh install. 

    • Srinivas Murty's avatar
      Srinivas Murty
      Copper Contributor
      Jan 18, 2018

      Hi Paul,

       

      Thank you for your response and for the download link. I'm also thankful for the tip about contacting their Twitter account. I would hate to have to reinstall if there's some other way of restoring. Failing that, of course, I've created a bootable CD with the image of the 17025 build.

       

      Thanks again!

       

      Srinivas

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