window hello

1. Reset Windows Hello (fastest way) 
Open Settings > Accounts > Login Options 
Find Windows Hello (Face/Fingerprint/PIN) 
Click "Delete" and reset 
2. Update Biometric Drivers 
Right-click on the Start menu and select Device Manager 
Expand Biometric Devices 
Right-click on your recognizable device (e.g. "Intel(R) RealSense(TM)") Select Update Drivers > Auto Search for Updates 3. Run Windows Hello Troubleshooting RealSense(TM)") 
Select Update Driver > Automatically Search for Updates 
3. Run Windows Hello Troubleshooting 
Open Settings > Update & Security > Troubleshooting 
Run Windows Hello and Fingerprint Recognition Troubleshooter 
4. Check Group Policy Settings (for Business Users) 
Press Win+R and type gpedit.msc 
Navigate to: 
Computer Configuration > Administrative Templates > Windows Components > Windows Hello 
Ensure that "Disable Windows Hello" is set to "Not Configured" 
5. Reset the TPM chip 
Press Win+R and type tpm.msc 
Click "Clear TPM" (administrator privileges are required) 
Restart the computer and reset Windows Hello 
6. If the above methods do not work: Create a new user account to test 
Perform a system restore to a normal working state 
Consider resetting Windows (keep files)