Forum Discussion

Copper Contributor

Mar 29, 2022

VPN issue with Build 22581

Since installing build 22581 when I connect with Surfshark vpn, windows shows no internet connection. Even so, I am still able to access internet with my browser and email and windows update. Howev...

semce2

Copper Contributor

Mar 29, 2022

Reza_AmeriI chatted with Surfshark customer service and they were going to turn it to tech support but since then I read that someone had the same issue with Norton vpn. I did submit the feedback to Microsoft. I completely uninstalled the vpn and reinstalled with the latest version. I also checked for driver updates and updated some. I check several times a day for windows updates.

I'm using the vpn extension on Firefox and that works. Seems there is a problem where when the vpn app connects that Windows can't see there is an internet connection, even though there is. I hope there will be fix.

Reza_Ameri

Silver Contributor

Mar 30, 2022

It seems to be a new issue and you should submit the feedback and inform the vendor like you did and they will investigate and resolve the issue. Meanwhile, you may consider using different VPN while the issue is being investigate and fix.

semce2
Copper Contributor
Mar 30, 2022
Reza_AmeriI did submit the feedback. Worked with the vpn customer support and they were going to submit this to their tech support. I also downloaded a different vpn (free) to try and it did the same thing so I am sure this is a MS problem. In the mean time I'm using the vpn's extension on my browser.
- Reza_Ameri
  Silver Contributor
  Mar 30, 2022
  Thank you for reporting this issue.
  Just for test perform a Clean Boot and see if the problem persist?
  Take a look at:
  https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd