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JaccoW's avatar
JaccoW
Copper Contributor
Jun 25, 2024

Update KB5039304 does not install

In Windows Update the update KB5039304 runs through 100%, but in restart it only runs to 36%.

After a few minutes there, it gives an error message (no numbers or anything identifiable) en performs a roll-back.

Back in Windows the update KB5039304 is then presented again etc. etc. etc.

  • LH2312's avatar
    LH2312
    Copper Contributor

    JaccoW Exactly the same for me. I have already contacted MS service and they tried some resetting of update parameters via remote but to no avail.

  • Mr_Big's avatar
    Mr_Big
    Copper Contributor
    I can confirm that installing the update manually doesn't help either.
    • LH2312's avatar
      LH2312
      Copper Contributor

      Mr_Big Funny thing is, on my second system with exactly the same OS build it installed flawlessly. After rebooting it stopped for half a second at 36% and jumped almost immediat3ly to 100% ...

      • krull1958's avatar
        krull1958
        Copper Contributor

        LH2312 

        I also am not able to install this KB. i get to 38% and it hangs and resets back. I have tried 6 times so far and does the same thing every time 

  • Nguyenais's avatar
    Nguyenais
    Brass Contributor
    Sometimes a simple restart can resolve update issues. Also ensure you have a stable internet connection.
  • JaccoW's avatar
    JaccoW
    Copper Contributor
    I paused updates for a couple of days (this cycle of update-rollback-update-etc. was not getting anywhere). When I restarted the update service, KB5039304 was no longer there, but apparently replaced by KB5040435? But my little hope was crushed: this one only gets to 40% before rolling back etc. etc.
    • LH2312's avatar
      LH2312
      Copper Contributor

      JaccoW Same for me, update stops at exactly 40%. I hoped the situation would be solved somehow, but it did not.

      What do we do now?? I already opened a support case with MS and they would not help. Does MS do anything concerning this error? Does this mean I have to re-install my system from the scratch after using and implementing major parts for more that 6 years?? A nightmare.... 

      I guess it's time MS gets some competition after all, finally. :unamused: 

      • krull1958's avatar
        krull1958
        Copper Contributor
        Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (Note: This step may take a few minutes to start and complete.) After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter this may help
  • JaccoW's avatar
    JaccoW
    Copper Contributor
    Now update KB5040529 gets to 41%. At this rate it will take a long time for MS to resolve this.
    • LH2312's avatar
      LH2312
      Copper Contributor
      Obviously several years ... 🙂
      I solved the problem in the mean time. I just re-installed the OS version 24H2 (26100) as an inplace upgrade, keeping anything else intact. Worked as it should, all subsequent updates are OK now.
      • Mr_Big's avatar
        Mr_Big
        Copper Contributor
        I waited for the August update to see if that would fix things, but it didn't. So ended up downloading the IOS and installed the OS on top. That fixed the problems for now.
  • Riondey74's avatar
    Riondey74
    Copper Contributor
    try using third party apps of manually search for the required file online
  • JaccoW's avatar
    JaccoW
    Copper Contributor

    Now replaced by update KB5041865, but still only to 41% before rollback. At this speed it will take ages indeed.

    • JaccoW's avatar
      JaccoW
      Copper Contributor
      Now at KB5043178 but still performing rollback at 38%. I've tried the inplace update but that didn't solve this.
      • krull1958's avatar
        krull1958
        Copper Contributor

        mine is getting as far as 42% know, but still roles back without issue and still get other updates without issue

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