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Chirag_Nahata's avatar
Chirag_Nahata
Copper Contributor
Jul 19, 2023

Unable to update windows

Unable to update to Windows 11 Insider Preview 25393.1 (zn_release). Its installing but after restarting its still on the same version and again the windows update came. Please help still stuck on version 25352.1

  • Chirag_Nahata's avatar
    Chirag_Nahata
    Copper Contributor
    Aug 04, 2023
    Please help me here especially an Microsoft engineer. I am unable to update from Windows 11 Canary Build 25352.zn_release.2304222250 to any other updates not even the Windows 11 Canary build 25921.1000 (rs_prerelease). According to me the problem seems to be in the switch from zn release to rs release. Please help. I have tried some troubleshooting steps also like the followings :

    1. net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 Catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
    2. Run the Windows Troubleshooter.
    3. SFC /scannow and dism command.
    4. Deleted files in C:\Windows\SoftwareDistribution\Download folder , temp and %temp% folders.
    5. Ran Disk Cleanup and Disk Defragment
    6. Tried installing using ISO from Windows website and UUP Dump but all failed.

    I am facing this issue from the past 2-3 months. Please help asap urgently.

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