Forum Discussion
Unable to update Windows 10 Insider Preview 17063.1000 (rs_prerelease)
Hi,
This code refers to a possible driver issue, please refer to c:\windows\panther\setuperr.log & setupact.log to find out which driver is blocking your upgrade, if possible remove / update the driver / software for the upgrade
(if you get an access denied error on the logfile, just copy the files somewhere before opening them)
Hope this helps
Erik
Here is my log message, please help me to explain what's happened and solution ? thanks.
2018-01-06 14:57:30, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 14:57:30, Error SP pDUSearchAndDownload: DU search failed. hr = 0x8024401b
2018-01-06 14:57:30, Error MOUPG DUSetup: Failed to execute DUSetup seach and download [0x8024401b]
2018-01-06 14:57:32, Error CONX Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (268): Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2018-01-06 15:08:03, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:03, Error SP CDownloadDUUpdates::DoExecuteInternal: Failed to search for updates. hr = 0x8024401b
2018-01-06 15:08:03, Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8024401B
2018-01-06 15:08:03, Error MOUPG DUImage: Failed to execute critical search and download [0x8024401b]
2018-01-06 15:08:15, Error DU DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
2018-01-06 15:08:15, Error DU DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032
2018-01-06 15:08:15, Error DU DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032
2018-01-06 15:08:16, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:16, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:17, Error DU DU::CDUSession::Search: Failed to end the asynchronus search. hr = 0x8024401b
2018-01-06 15:08:17, Error SP CDownloadDUUpdates::DoExecuteInternal: Failed to search for updates. hr = 0x8024401b
2018-01-06 15:08:17, Error SP CSetupPlatform::DownloadDynamicUpdates: Failed to download updates. Error: 0x8024401B
2018-01-06 15:08:17, Error MOUPG DUImage: Failed to execute driver search and download [0x8024401b]
2018-01-06 15:08:27, Error CONX Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (268): Failed to retrieve DeviceTicket: [0x800704cf][gle=0x800704cf]
2018-01-06 15:08:39, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (492): App Inventory returned duplicate file c:\program files (x86)\intel corporation\intel widi\intel(r) software asset manager\bin\intelsoftwareassetmanagerservice.exe.[gle=0x8007000d]
2018-01-06 15:08:39, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (492): App Inventory returned duplicate file c:\program files (x86)\lenovo\pcmanager\2.6.10.12111\security\service\lavservice.exe.[gle=0x8007000d]
2018-01-06 15:09:01, Error CONX 0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]
2018-01-06 15:13:12, Error MOUPG CSetupHost::OnProgressChanged(1916): Result = 0x800704C7
2018-01-06 15:13:12, Error MOUPG CSetupManager::DlpManagerCallback(1763): Result = 0x800704C7
2018-01-06 15:13:16, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::CheckUserCancelled(275): Result = 0x800704D3[gle=0x00000156]
Mine also does the "hang at firstboot" error with only the windows logo showing.
Errlog shows 2018-01-05 07:06:53, Error [0x0606ae] IBS [SetupCl library] Required profile hive does not exist: [\??\D:\WINDOWS\system32\config\systemprofile\NTUSER.DAT].
or 0xc1900101 in windows. Happens on my Surface Pro 4, and my laptop. Tried both safe boot off, and disabling virtualisation / acpi as reccomended without success on EITHER system.
not a mega genius, but it seems that after the reboot, its trying to start from the wrong partition.... (that would explain the reference above to D as my system, and also the repeated customers saying that they have a disk error / no space error)
I too had this same problem upgrading to various Windows 10 Insider preview versions until I discovered this "little" trick. I uninstalled my 3rd party anti virus security program (Norton 360 Security) and then ran my update. I had to make sure I disabled Norton first BEFORE I downloaded the update. If the update had been downloaded in the background before I turned off the Security software, then I had to manually delete all the files in the C:\windows\SoftwareDistribution\Download\ directory, uninstall the Norton software, and finally only then redownload and install the new Insider Preview files. After the Prerelease version install, then reinstall your security protection software (Norton 360 Security in my case).
Hope this solves your problem,
Steven Haberkorn
No this don't solve my problem. I know Norton for this reason i don't use. Norton create many problems in many version of Windows (7, 8, 10 ecc...), then it's natural for me that You have problems generated from Norton Utility or antivirus.
Happy that You have solved.
My problems persist!
Best Regards and Very Thanks for Your informations
Adriano R
- yeah, Norton is the worst thing you could install on your computer for Antivirus. It's HORRIBLE. I use Avast. much leaner and doesn't install 40 different things GS and slow my machine down. Norton is the worst. barf....
- did all that and didn't even have an antivirus installed just to rule it out, and knew about the distro folder delete but no change (but that's worked in the past in win 7 too for me) so I just reinstalled and stayed out of the I side program. I'm done with it. I need a stable machine without issues and this one is a pain in the butt so I'm not signing back up. thank you though :-)
