Forum Discussion

Alok Kumar's avatar
Alok Kumar
Copper Contributor
Dec 23, 2017
Solved

Unable to update Windows 10 Insider Preview 17063.1000 (rs_prerelease)

Hello, Currently, I'm using Windows 10 Insider Preview Build 17025.rs_prerelease.171020-1626 As windows launched update with a new version 17063.1000, I'm unable to update. Each time system res...
  • Erik_Moreau's avatar
    Erik_Moreau
    Dec 24, 2017

    Hi,

     

    This code refers to a possible driver issue, please refer to c:\windows\panther\setuperr.log & setupact.log  to find out which driver is blocking your upgrade, if possible remove / update the driver / software for the upgrade

     

    (if you get an access denied error on the logfile, just copy the files somewhere before opening them)

     

    Hope this helps

     

    Erik

     

     

Alok Kumar's avatar
Alok Kumar
Copper Contributor
Dec 24, 2017

Paul,

 

I would suggest for resetting the windows updates.

here is the link:-

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/hard-reset-windows-updates/2e26953d-58c4-4704-b627-4a743e87e15c?tm=1447931905306 

Paul Rademaker's avatar
Paul Rademaker
Copper Contributor
Dec 27, 2017

Alok,

 

By the way, suddenly the update on my Asus Chi 300 worked....so that is fine. At the moment my PC  did 13 attempts to update....

 

Could be a driver, but in fact Microsoft should solve the problem...

 

Nice days, and a happy new year.

 

Paul