Forum Discussion

Alok Kumar's avatar
Alok Kumar
Copper Contributor
Dec 23, 2017
Solved

Unable to update Windows 10 Insider Preview 17063.1000 (rs_prerelease)

Hello, Currently, I'm using Windows 10 Insider Preview Build 17025.rs_prerelease.171020-1626 As windows launched update with a new version 17063.1000, I'm unable to update. Each time system res...
  • Erik_Moreau's avatar
    Erik_Moreau
    Dec 24, 2017

    Hi,

     

    This code refers to a possible driver issue, please refer to c:\windows\panther\setuperr.log & setupact.log  to find out which driver is blocking your upgrade, if possible remove / update the driver / software for the upgrade

     

    (if you get an access denied error on the logfile, just copy the files somewhere before opening them)

     

    Hope this helps

     

    Erik

     

     

Paul Rademaker's avatar
Paul Rademaker
Copper Contributor
Dec 24, 2017

Alok,

 

On my Asus 300 Chi i have another error:  0x8024200d

 

But the same experience with the update. Rolling back after restart.

 

Nice evening, 

 

Paul

Alok Kumar's avatar
Alok Kumar
Copper Contributor
Dec 24, 2017

Paul,

 

I would suggest for resetting the windows updates.

here is the link:-

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/hard-reset-windows-updates/2e26953d-58c4-4704-b627-4a743e87e15c?tm=1447931905306 

  • Paul Rademaker's avatar
    Paul Rademaker
    Copper Contributor
    Dec 27, 2017

    Alok,

     

    By the way, suddenly the update on my Asus Chi 300 worked....so that is fine. At the moment my PC  did 13 attempts to update....

     

    Could be a driver, but in fact Microsoft should solve the problem...

     

    Nice days, and a happy new year.

     

    Paul

  • Paul Rademaker's avatar
    Paul Rademaker
    Copper Contributor
    Dec 24, 2017

    Thanks Alok,

     

    Unfortunately the file is not available anymore....

     

    https://onedrive.live.com/download?resid=16823703D6E1C96C!2586&authkey=!AMvcRFUncYBQIFI&ithint=file%2czip

     

    Kind regards, Paul

    • Paul Rademaker's avatar
      Paul Rademaker
      Copper Contributor
      Dec 27, 2017

      Here is the right link:

       

      https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc

       

      succes, Paul

      • Adriano Rinaudo's avatar
        Adriano Rinaudo
        Copper Contributor
        Dec 28, 2017

        I'll tried Your procedure and after restart the problem it's the same.

        Any progress.

        Thanks anyway