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SanjayPraveen3's avatar
SanjayPraveen3
Copper Contributor
Nov 14, 2023

Unable to update Windows - Windows Insider Program

I am enrolled on Windows Insider program, and my OS is Windows 11. I was trying to update my windows for more than a year. But whenever I update any of the windows apps, it gives me the below error:...
Anonymous's avatar
Anonymous
Nov 19, 2023

SanjayPraveen3  

 Exactly which build number do you want to download?

SanjayPraveen3's avatar
SanjayPraveen3
Copper Contributor
Nov 21, 2023
I tried to update with ISO; all the process completed and after auto restart of the system I got the below error pop-up.

We couldn't install Windows 11
We've set your PC back the way it was right before you started installing Windows 11.

0x80070002 - 0x20007.
The installation failed in the SAFE_OS phase with an error during INTALL_DRIVERS operation.

-- Can you help me with this?

Thanks
  • SanjayPraveen3's avatar
    SanjayPraveen3
    Copper Contributor
    Nov 30, 2023
    Deleted - I am not even able to perform clean installation. While installing the OS, it throws an error stating - We couldn't find any drives. I tried with several fixes from the internet. Nothing worked!!
  • Anonymous's avatar
    Anonymous
    Nov 22, 2023

    SanjayPraveen3  

    https://learn.microsoft.com/en-us/windows-insider/isos#clean-installation-with-a-windows-11-iso-not-an-insider-preview-build

    Sometimes that's the only solution.

    https://www.microsoft.com/en-us/windowsinsider/cleaninstall

  • SanjayPraveen3's avatar
    SanjayPraveen3
    Copper Contributor
    Nov 22, 2023
    Thanks for the prompt response. But the troubleshooter is also throwing an error, when I run troubleshoot.

    Error:
    An error occurred while troubleshooting:
    Validating the integrity of the troubleshooter failed.
    Error Code: 0x800B0101
  • Anonymous's avatar
    Anonymous
    Nov 22, 2023

    SanjayPraveen3  Maybe this simple step will work at this stage?

    https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

     

  • SanjayPraveen3's avatar
    SanjayPraveen3
    Copper Contributor
    Nov 21, 2023
    Apologize. There are updates for my drivers. But when I update that I am getting the same error which I have described in my post description.

    We couldn't install updates because there's a problem with the date and time information on your device. Make sure your date, time, and time zone settings are correct and we'll try again later

    😞
  • SanjayPraveen3's avatar
    SanjayPraveen3
    Copper Contributor
    Nov 21, 2023
    I already saw these two links and there is no external connectivity. Drivers are UpToDate. But still facing the same issue.
  • Anonymous's avatar
    Anonymous
    Nov 21, 2023

    SanjayPraveen3  

    Driver, mouse or whatever may be causing the error:

    https://answers.microsoft.com/en-us/windows/forum/all/we-couldnt-install-windows-11-error-0x80070002/40d3516a-0ce9-46d4-9b3b-374fdc771761

    https://answers.microsoft.com/en-us/windows/forum/all/we-couldnt-install-windows-11-error-0x80070002/0f1f5dbf-6174-44df-8857-f85974529636

    "The issue was solved after I updated my BIOS and cleared about 30 GB of my drive."

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