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joedpconsultantsca's avatar
joedpconsultantsca
Copper Contributor
Jun 24, 2020

Unable to update past 19587.1000

Good day, I am a member of Insider Preview (fast). The current OS build is 19587.1000 which was installed on 2020-03-18. My watermark adds: prerelease.200313-1639.   Windows Update typically updat...
unable to update past 19587
joedpconsultantsca's avatar
joedpconsultantsca
Copper Contributor
Jun 24, 2020

Good morning TheShaunSaw 

 

Thanks for your reply. As you may have seen in the screenshot I uploaded (and https://owncloud.brokrbindr.com/owncloud/index.php/s/Gde7wOkjc7bddTm), I am seeing "update and restart" (every time), and I am selecting that option. I have not tried the Alt-F4 dialogue but in principal I should not need to... the system should update, and restart.

 

And that's the thing. It always says update and restart despite numerous attempts.

 

At first I wondered if there were some "backlog" of patches to be applied, but Windows Update claims that the systems is up-to-date. It does occasionally apply "Security Intelligence Updates", so that is working. The version-level of the OS has however not changed in months.

 

Any ideas would be welcome though I confess that I would not be thrilled with the prospect of fully reinstalling the whole OS.

 

Thank you for your consideration.

radkoa's avatar
radkoa
Copper Contributor
Jul 19, 2020
Hey joedpconsultantsca,
did you manage to solve the issue? I'm facing the same problem.
Thanks!
  • joedpconsultantsca's avatar
    joedpconsultantsca
    Copper Contributor
    Jul 20, 2020

    Good morningradkoa 

     

    I am happy to confirm that I did overcome this problem. I am embarrassed to confirm that it was my own fault (or at least, it appears to have been my fault).

     

    When I finally went to look, I found that that the switch to "Stop getting preview builds" had been turned on (see attached screenshot). Duh.

     

    I don't remember turning it on (and thus blocking updates) but that was the reason. As soon as I flicked the switch, everything was normal.

     

    I wasted two hours trying to solve the issue, and obviously I should have looked here first. I don't remember turning it off, no other person has access to my machine, so it must have been me.

     

    Note that, depending on your build, this control may have moved. It used to be linked from the "Windows Update" page in Settings. In my current build (20170) I had to search for "Insider Progam".

     

    Hope this helps.

     

    Joe

    • radkoa's avatar
      radkoa
      Copper Contributor
      Jul 24, 2020

      Hi Joe joedpconsultantsca,
      thank you for your reply, unfortunately, this is not my problem. My switch is set correctly, I already tried to change the Release Preview Channel, I also tried to opt-out of updates (with restarts between changes of course). But without any change.
      I found there are updates delayed for some AMD processors, but my system is Intel i7 (Dell XPS 13). Looks I'll need to do a fresh install 😞

      Thanks anyway!

      • Eddie Leonard's avatar
        Eddie Leonard
        Iron Contributor
        Jul 24, 2020

        radkoa Please read https://aka.ms/timebomb 

         

        -Eddie

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