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Asareere's avatar
Asareere
Copper Contributor
May 11, 2020

Unable to open OS intallation tool from Microsoft

When I open the tool to create bootable USB, It says the application cannot be opened on your pc. Need help urgently.
TheShaunSaw's avatar
TheShaunSaw
Silver Contributor
May 11, 2020

Asareere 

Hi there, welcome to the Microsoft Tech Community!

Can you please tell from where did you download the tool, was it the Official media creation tool from Microsoft which was downloaded from https://www.microsoft.com/en-in/software-download/windows10 official website and what are your computer specs?

 

  • Asareere's avatar
    Asareere
    Copper Contributor
    May 11, 2020

    TheShaunSaw the app was downloaded fromthe site "https://www.microsoft.com/en-in/software-download/windows10". an the app name is mediacreationtool1909. When I open I'm getting "This App cant run on your PC, to finda version for your PC , check with the software publishe. Please find attached screenshot.

     

    Also due to this issue OS is not getting updated. updates fails. and I'm unable to do any clean install.

    • TheShaunSaw's avatar
      TheShaunSaw
      Silver Contributor
      May 11, 2020

      Asareere 

      Your problem does not seem to be with the media creation tool but with the execution of the application and I don't have a solution to that but I found an article about this problem whose link is as follows:

      https://www.minitool.com/backup-tips/this-app-cannot-run-on-pc.html

      I hope your problem gets solved as soon as possible :smile:

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