Forum Discussion
Gerben Hameetman
Feb 13, 2019Copper Contributor
Unable to login to Windows 10 build 18329 or 18334 with Office 365/Azure AD account.
After upgrading to Insider Preview Build 18329 or 18334 I can’t access my Office 365/Azure AD account. After the upgrade finishes, I am able to login using my Office 365/Azure AD account with a PIN. ...
- Feb 17, 2019
Hey Gerben In you Settings --> Accounts Access Work or school page do you see your connection properly to Azure AD Does it show like the first picture or the second. If its like the 2nd picture your connection to Azure AD is most likely correct - you can also verify this at the command line with DSREGCMD /status This should help validate your Azure Join. I suspect something is not valid, possibly you are connected Via MDM or some other process and that the domain join is some how broken. If you have another Azure AD account, I would add that user to the Computer and see if they get the PIN process via the login and validate that part is working, you could then remove that user that the Pin isn't working on and then re Add them and the PIN process should re validate - The local windows profile should stay intact though having a backup is advisable. Let me know how you make out! - Murray
MurrayWallForte
Feb 17, 2019Iron Contributor
Hey Gerben In you Settings --> Accounts Access Work or school page do you see your connection properly to Azure AD Does it show like the first picture or the second. If its like the 2nd picture your connection to Azure AD is most likely correct - you can also verify this at the command line with DSREGCMD /status This should help validate your Azure Join. I suspect something is not valid, possibly you are connected Via MDM or some other process and that the domain join is some how broken. If you have another Azure AD account, I would add that user to the Computer and see if they get the PIN process via the login and validate that part is working, you could then remove that user that the Pin isn't working on and then re Add them and the PIN process should re validate - The local windows profile should stay intact though having a backup is advisable. Let me know how you make out! - Murray
- Gerben HameetmanFeb 18, 2019Copper Contributor
I will take a look at your tips.
What I did try is to add another user out of Azure AD after the upgrade, this didn't work because it couldn't find any Azure AD. I tried multiple accounts.
- MurrayWallForteFeb 18, 2019Iron Contributor
So I ran into this issue and it appears your machine may be suffering from the same thing. Most likely what has happened is that at some point in time after you joined Azure AD your machine was renamed, and if you can believe it, Windows 10 doesn't have (yet) a mechanism for renaming it in Azure AD that is part of the rename computer procedure! I blogged the solution here https://www.onthewinside.com/blog/i-figured-out-error-code-caa5004b
It has worked for a few people so I would check it out.
Murray