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Joshatt532's avatar
Joshatt532
Copper Contributor
Jul 07, 2021

Trying to join insider program

After joining the insider program, in the settings in Update, it says this "To manage the Windows insider Program settings for your device and allow it to stay on the insider program, you'll need to turn on Optional Diagnostic Data. When I click the link it gives me to go there (Diagnostics & Feedback) The option for Optional Diagnostic Data is greyed out and I can't click on it.

Any help please?

  • NeilShah's avatar
    NeilShah
    Copper Contributor

    Joshatt532 

     

    I had the same problem, my computer was, for some reason on another, on Family Safety. I has to just reset my PC (settings), and it was all fixed, keep in mind, that it will remove all your apps, although, it will save your files.

    • Deleted's avatar
      Deleted

      NeilShah 

      Thank you for sure such a setting of family safety it can block!
      But why haven't you changed your settings? not to reset the system?

      • NeilShah's avatar
        NeilShah
        Copper Contributor

        Deleted 

         

        Trust me, I tried, I contacted 6 support agents, they could not fix anything. So, in the end I just reset the system.

  • Hello Joshatt532,

     

    Try this and see if it helps:

     

    Open Services snap-in by running services.msc command.

     

    Locate Connected User Experiences and Telemetry service and start it.

    Try turning enabling Optional Diagnostic Data option then.

    Hope this helps!  

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