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yogeshjoshi
Nov 28, 2025Copper Contributor
Touchpad not working after Windows 11 Insider Preview Update
Feature Update: Windows 11 Insider Preview 10.0.26220.6690 (ge_release_upr)
Quality Update: Windows 11 Insider Preview Quality Update (26220.7271)
Since installing these updates, my laptop’s trackpad (touchpad) has completely stopped working.
- I tried uninstalling the update, but the issue persists.
- In Device Manager → Human Interface Devices, the driver (I2C HID Device) shows the following error:
- Device status: This device cannot start. (Code 10)
- A request for the HID descriptor failed.
- I attempted updating/uninstalling the driver, but the error remains.
- Keyboard shortcut keys to enable/disable the touchpad also do not work.
- I had contacted Microsoft Support and even allowed remote access, but they were unable to resolve the issue.
This problem started months ago after the Insider Preview update and has not been fixed yet. Requesting guidance or a fix for this issue.
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