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edeshields
Copper Contributor
Apr 23, 2022

The large Windows 11 build last week stopped one of my Apps from working correctly

Family Tree Maker 2019 (FTM) shuts down at various points when in the middle of an on-line interface with ancestry.com and familysearch.org.  It will work OK for a while but runs into the message below, which gives us no idea what is wrong.  It worked OK until the large (took a long time to install) Win 11 insider update last week.

I have worked with the APP builder and have reinstalled the APP (using detailed instructions per FTM Support Staff) and put exceptions in Norton Anti-Virus for the FTM programs - no luck. 

I cannot get in touch with Windows 11 Insider Support but have been in touch with Microsoft Windows Support - they cannot help with the Windows Insider program.  I need help to at least identify what is wrong with the FTM App - as the error message is meaningless and no one has notified me of a solution.   

 

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