Forum Discussion
Surface Pro X printer issue with Windows 11
I purchased a Surface Pro X with Windows 10 a few years ago. I had at that time and have now a Brother laser printer on WiFi. The printer worked fine on Windows 10. I joined the Insider program wi...
Yes, it is the stable release of Windows 11.
I reported this issue with Microsoft tech support yesterday. The case is "open" and they sent me to the Insider community to see is anybody else has the same issue.
I can't run the software or driver in compatibility mode because the printer will not install. Brother and Microsoft say the Brother drivers and programs do not run on ARM processors...except for nearly two year, they did (W10 and W11 Insider version).
Another thing, if I go to settings and "Add a printer and scanner", the system sees the printer, seems to install it, and then give a "status unknown" notification, at which point the printer is not accessible.
I reported this issue with Microsoft tech support yesterday. The case is "open" and they sent me to the Insider community to see is anybody else has the same issue.
I can't run the software or driver in compatibility mode because the printer will not install. Brother and Microsoft say the Brother drivers and programs do not run on ARM processors...except for nearly two year, they did (W10 and W11 Insider version).
Another thing, if I go to settings and "Add a printer and scanner", the system sees the printer, seems to install it, and then give a "status unknown" notification, at which point the printer is not accessible.
Thank you for your information.
In case, it confirm that it is not supported, the only way you could do is to share it in the Feedback Hub app and ask other vote for it.
In case, it confirm that it is not supported, the only way you could do is to share it in the Feedback Hub app and ask other vote for it.