"Surface Laptop 7 Encountering BatteryDm.exe Malfunction"

I recently acquired two brand new models of the Surface Laptop 7 - one boasting a 13.8" screen along with a powerful processor and 16GB of RAM, while the other features a larger 15" screen, an elite processor, and a whopping 64GB of RAM.

After using both devices for a few weeks, I've noticed a concerning trend in the Reliability History section, indicating numerous critical errors related to the Battery Service abruptly stopping its operations. Here are some details about the error:

It appears that these errors began surfacing after a few weeks of regular usage on both machines. Over the last week, the 15" model displayed this error almost consistently, with only one day being an exception. Some days witnessed a handful of instances, while on others, the error occurred numerous times.

Despite reaching out to MS Support for assistance, there seems to be no definitive solution provided, leaving me with the options of accepting the situation or considering a return.

Given that these issues are replicating across two separate devices, my suspicion is leaning towards a software-related concern, possibly tied to the drivers or firmware. Upgrading to a new machine could potentially yield the same problematic outcome.

Thankfully, apart from the error notifications, I have not encountered any noticeable performance issues. However, there was one instance on the 15" model where the charging light remained illuminated without actually charging, yet a simple restart seemed to resolve the issue. Notably, these errors persisted both before and after the restart mentioned.

All drivers are current, and all Windows applications have been updated accordingly. A system file check (SFC /scannow) didn't report any issues.

If you have any insights or suggestions to address this persistent Battery Service error, they would be greatly appreciated.

Source of Error:

Battery Service

Summary:

Stopped Working

Date:

August 23, 2024, 6:31 AM

Status:

Report sent

Description:

Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.SurfaceHub_74.7180.129.0_arm64__8wekyb3d8bbwe\Services\BatteryDm.exe

Problem signature:

- Problem Event Name: CLR20r3

- Problem Signature 01: BatteryDm.exe

- Problem Signature 02: 6.100.139.0

- Problem Signature 03: e9e67443

- Problem Signature 04: BatteryDm

- Problem Signature 05: 6.100.139.0

- Problem Signature 06: e9e67443

- Problem Signature 07: 32

- Problem Signature 08: 0

- Problem Signature 09: System.NullReferenceException

- OS Version: 10.0.26100.2.0.0.256.48

- Locale ID: 1033

- Additional Information 1: f76f

- Additional Information 2: f76fc2551d0bdc95edcc9ce9fcb90a32

- Additional Information 3: ab63

- Additional Information 4: ab631aacf4cbaccaf9b3a3e18cb3da6a

Extra information about the problem:

Bucket ID: dc5ea983a8ea452223fc23b5cdcbe06d (1440065244600459373)