Forum Discussion
Josh Woody
May 13, 2017Copper Contributor
Start pxe over ipv4 - boot issues
I sat down at the computer this morning and noticed it must have tried to update/reboot. Stuck at this message "http://en.community.dell.com/support-forums/laptop/f/3518/t/19491654 Went into Boo...
Josh Woody
May 15, 2017Copper Contributor
Peter McDonald
May 15, 2017Iron Contributor
Looks like the disk has dropped off the list of bootable devices, select the Add boot device option again and select the first item, give it a name like "Hard Disk" and leave file name blank.
Then move the new boot option to the top of the boot list, save and exit BIOS and then see if Windows boots.
If this does not work repeat the same steps above for the second option calling in "Hard disk 2" and moving it above "Hard Disk".
Failing this you would be best to call Dell support as it looks like it is a BIOS issue and not directly releated to Windows. It may have occured either due to a BIOS battery issue or a bad BIOS update.
- Peter McDonaldMay 17, 2017Iron ContributorGood to hear it all worked out for you.
- Josh WoodyMay 17, 2017Copper ContributorUPDATE: I think I've got it working again (at least we have a pulse). Not sure exactly what "fixed" the issue, but at least I've got the PC booting to my copy of Windows again. The Windows install media kept saying there was a current update in progress, "do you want to keep?". The troubleshooting tools reported they weren't able to fix any boot issues. I was very close to doing a format and clean install. I decided to try to load Windows one last time, and it booted From looking at the system logs, it appears the issues began on 5/11 when the system was trying to update to the latest preview build. I wonder if that microsoft tech support guy deleted or screwed up something when he was in there trying to get the updates to work earlier last week. At any rate, I've backed up everything in case this happens again. I've also selected to discontinue Insider builds after the next release (throttled it back to "slow" frequency, too).
- Josh WoodyMay 16, 2017Copper ContributorThanks again for trying to help. Adding the HDD as a boot option didn't work. I reached out to Dell, but since my computer is no longer under warranty they won't talk to me unless I fork over $300. Going to continue investigating before I do that.
- Peter McDonaldMay 15, 2017Iron ContributorOne after thought, if the 2 options above don't work you could try to do a startup repair with a Windows Install USB. If you don't have one you follow the steps on this link to get one:
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
To boot to the windows USB you will need to hold down the F12 key as you did to get into diagnostics.