Forum Discussion

kevinest's avatar
kevinest
Copper Contributor
Feb 15, 2024

Specific App Not Working After Update

Recently, I got an update for Windows 11 Insider, so I updated it, and it restarted my computer. But, when I launched it back up and tried to play the game, 'Roblox', it wouldn't load. I tried multiple issues, like creating a new account and talking with both Microsoft support and Roblox support, and I was prompted to go here after they tried various solutions, which didn't work. If someone knows how to solve this, please let me know. I also don't mind quitting the insider program, as long as I don't lose anything.

Thank you,

Kev

11 Replies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Try performing Clean Boot and see if the problem persists?
    Have a look at:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
  • I suggest to repair or reset the specific app from Settings > Installed apps > the app > three dots next to it > Repair/Reset.
    • kevinest's avatar
      kevinest
      Copper Contributor
      repair/reset doesn’t show up. Modify does, but it’s not selectable
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Try uninstall the update you installed and see if the problem persists?
    Report this issue using the Feedback Hub app.
    • kevinest's avatar
      kevinest
      Copper Contributor
      thats the thing, it won't let me uninstall it (and I can't find it)
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Do you know which update causing this problem?
        Are you seeing it in the Windows Update history?

Resources