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JacksonClark's avatar
JacksonClark
Copper Contributor
Jul 31, 2024

Screen Freezing and Glitching Upon Waking from Sleep Mode

Hello,

I have encountered a persistent issue with my new Chinese laptop featuring an Intel i7-1280P processor, 16GB DDR4 RAM in single channel, and a 1TB SSD. Upon waking the laptop from sleep mode, the screen freezes, and at times, even exhibits glitches (refer to video: VID_20240105_005729393~2.mp4). The only temporary solution is to force a shutdown.

- Despite examining the Event Viewer logs, the only critical error reported is that "the system has rebooted without cleanly shutting down first."

- A memtest was conducted, but no RAM issues were detected.

- A complete reinstallation of Windows 11 was performed, but the problem persisted.

I am open to repeating any troubleshooting steps suggested. As this is my initial post, please advise on additional information that may be required.

1 Reply

  • Yhooum's avatar
    Yhooum
    Iron Contributor

    Update your graphics card driver and disable PCI Express > Link State Power Management in Power Options > Change Advanced Power Settings.

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