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ishaan_roy's avatar
ishaan_roy
Copper Contributor
Sep 02, 2022

Regarding windows 11 update

when I am trying to update to windows 11 it says " your files apps and settings cant be kept because your current version of windows might be installed in an unsupported directory or you are trying to install an older version of windows" how can I fix it??

  • Hi ishaan_roy 

    First, download the updates in the Microsoft Store , restart the computer, then download the Windows Update Assistant and let it prepare the components, for a new installation - you need to have 30G of free space in the C drive, leave the computer in power.

    Download Windows 11 (microsoft.com)

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    What version of Windows are you using?
    Are you running the installation file from inside the Windows?
  • A1-A1's avatar
    A1-A1
    Gold Contributor

    Hi ishaan_roy 

    First, download the updates in the Microsoft Store , restart the computer, then download the Windows Update Assistant and let it prepare the components, for a new installation - you need to have 30G of free space in the C drive, leave the computer in power.

    Download Windows 11 (microsoft.com)

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