Forum Discussion

Jean-Michel-57530's avatar
Jean-Michel-57530
Copper Contributor
Mar 26, 2022

Logitech Brio stop working after windows 11 build 22581 update (Beta channel)

Hello,   I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Since then, my Logitech Brio camera stop working.   My Logitech Brio was configured on my co...
Feedback
insiders
windows 11
Windows Hello
mheimgartner's avatar
mheimgartner
Copper Contributor
Aug 16, 2023
emtek thank you! I've had this problem a couple months back, found no solution and tried to reinstall Windows 11 which helped. Fast forward to this week and I'm not sure what caused it (Windows Updates, Resetting my Hello PIN) but Brio is unusable for Hello again.
Tried the other reg settings in this thread but your suggestion is the one that worked.
thank you thank you thank you!
MikaYlitalo's avatar
MikaYlitalo
Copper Contributor
Sep 01, 2023

mheimgartner 

Have been trying to get my logitech camera working for ages. I finally managed to fix it properly. Problem in my case was new security model Microsoft implemented.

You can check are your devices compatible with Enchanted sign-in security here:

windows key->search (core isolation):

It will show directly if some devices are not compatible. Problem in my case was that my laptop had compatible windows hello Face so everything here looked normal.

To fix Brio you only need to add this to register:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio

right click and add DWORD key: SupportPeripheralsWithEnhancedSignInSecurity

Value should be 1

This should allow legacy devices (like brio) to work with windows 11.

Reboot your pc and enroll biometrics again.

sign-in options-> facial recognition

Hopefully this will help you all. Wanted to post this as it has taken long to resolve my issue.

  • MikaYlitalo's avatar
    MikaYlitalo
    Copper Contributor
    May 30, 2024
    MrEnergy 

    Brio still works in my windows 11 after enabling this register
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio
    BUILD:
    OS Name: Microsoft Windows 11 Home
    OS Version: 10.0.22631 N/A Build 22631
  • MrEnergy's avatar
    MrEnergy
    Copper Contributor
    May 30, 2024

    Chrispie360,
    sadly the BRIO issue still exist with Windows 11. Nor Logitech or Microsoft provided any updates. With Windows 10, the BRIO camera works fine with HELLO.

  • Chrispie360's avatar
    Chrispie360
    Copper Contributor
    May 30, 2024

    MrEnergy 
    Has your problem with the camera been solved yet?
    I had the same issue.
    My issue was that my laptop has also a hello-compatible camera and is closed most of the time as it lies under a big screen I use for work. 
    The hello login procedure was using the wrong camera (of the closed laptop).
    A search in all Windows settings revealed the option to choose the other (brio) camera. It looks like the switch option from front to back camera on your smartphone.

  • MrEnergy's avatar
    MrEnergy
    Copper Contributor
    Nov 02, 2023

    This seems not working sadly anymore with Windows 11 Version:
    Edition Windows 11 Pro
    Version 22H2
    build 22621.2506
    Windows Feature Experience Pack 1000.22677.1000.0

    here are my BRIO details:

    App Version: 3.4.142
    Model: Brio

    Camera Info

    Serial Number: 008052C8
    Product ID (PID): 085e
    EEPROM Version: 1.18
    CRC Version: C93D
    Sensor Version: 5.5
    Firmware: 2.0.64

    Windows 11 Hello message is:
    "No compatible Windows Hello Camera found..""

    As well I did the registry changes. See picture

Resources