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Jim_Safran's avatar
Jim_Safran
Copper Contributor
Nov 12, 2022

Problem installing the latest Insider Update

I am having a problem with the latest update - Cumulative Update for Windows 11 Insider Preview (10.0.22623.891) (KB5020040) Install error - 0x800f0831

 

Last time this happened earlier this year, I had to do a complete OS install This is the last good update 10.0.22623.730

 

I tried all the  command prompts from a previous discussion - These two would not execute - said file cannot be found:

 

Ren  C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old 

 

Please advise, and let me know what to do next - very frustrating! Thanks! Jim Safran @Jim_Safran

    • Jim_Safran's avatar
      Jim_Safran
      Copper Contributor
      Nov 18, 2022
      rmm911 here's what I did.
      Deleted the hanging build update (even though it will show that it's successfully installed, it's not). Downgrade from Beta to Release Preview. Pause updates and reboot. Then resume updates (which will be the latest release preview version) and you should be good to go. In all the years I've been doing this Insider program, I've only had this update issue twice. Last time, I went through a painful reinstall. Now, I'll do this as a holding pattern till MS has a more stable beta. From what I've read. this has something to do with this version not finding vital data from your current build.....Good luck!
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Nov 18, 2022
    As you may know Windows insider is under testing and evaluation and in such a case, you should file a bug report using the Feedback Hub app, so the Windows team would investigate the issue.
  • tcebeci's avatar
    tcebeci
    Copper Contributor
    Nov 23, 2022
    Windows 11 Insiders will soon be able to switch from the Dev Channel to the Beta Channel directly. This is the solution.
    Have a nica day.