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Ermiass's avatar
Ermiass
Iron Contributor
Feb 19, 2025

New Dell XPS 15 9520 Won't Power Off Please Advice

I am using the new dell xps 15 9520. Now when I don't use the computer for few minutes, it would go this screen where it is like a background picture and a quote under it where sometimes I press enter and it go straight to whatever I was doing, or I have to enter my windows password.

So when this occurred, I believe I clicked on that quote maybe. But then I clicked enter and it didn't work. It seemed to have frozen. I then went to hold power for few seconds and it doesn't do much except that freezing thing is now in the middle.

Can someone please tell me how I can fix this issue? My laptop is not plugged into an outlet. I do have that 2 in 1 usb and hdmi adapter connected to it. How do i power it off or restart? I have no idea what to do now.

2 Replies

  • Sofiamilll's avatar
    Sofiamilll
    Iron Contributor

    Ensure your system is up to date. Go to Settings > Update & Security > Windows Update and install any pending updates.

  • Press and hold the power button for about 10-15 seconds. This should force the laptop to shut down completely.

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