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MIL who lives in another state sent me this screen cap several hours ago - how bad is it?
Says she clicked on a Gmail shortcut, which I created on her desktop months ago only because she's prone to typing in or clicking on the wrong URL, she says that's all she did then BAM the mouse ...
Restart the computer in Safe Mode to prevent the malware from loading. To do this, restart the computer and press the F8 key repeatedly before the Windows logo appears. Select "Safe Mode" from the menu.