Forum Discussion
Microsoft Account locked
I'm in a pickle. My microsoft account is locked I cannot even log into onedrive or e-mails. I have a suspicion my camera system alerts have locked it by sending to many e-mail alerts. Problem is now I cannot even unlock it anymore by sending a security code. It says ive sent too many codes try again next week...
I was troubleshooting the alerts doing a process of elimination, this is why i kept unlocking it with security codes
I cannot even contact Microsoft Support now because I need to log into my Microsoft account.. lol
Is there any other avenues?
4 Replies
Hi, How did you resolve this? I am currently going through a similar "challenge" after my account stopped syncing and I have tried all the suggestions in the support centre without any luck. The best they can offer is wait 7 days....not at all helpful. Are you able to provide any advice on how your issue was solved that might help? Thanks
Microsoft typically enforces a cooldown period (often up to 7 days). Unfortunately, this is automated and cannot be overridden by support agents.
Give it a crack below:
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42<p>Wow, that sounds incredibly frustrating — being locked out of your Microsoft account with no access to recovery options is a nightmare, especially when it's tied to critical services like OneDrive and email. It's definitely possible that the flood of camera system alerts triggered some kind of spam or abuse detection.</p>
<p>You might consider trying Microsoft's <strong>account recovery form</strong> from a different IP or device, or even contacting them via Twitter/X through <a href="https://twitter.com/MicrosoftHelps" target="_blank" rel="noopener noreferrer">@MicrosoftHelps</a> — sometimes they respond faster there. Also, on our blog at <a href="https://devolity.com" target="_blank" rel="noopener noreferrer">Devolity</a>, we’ve discussed backup strategies and security hygiene to prevent situations like this, especially for IoT-related systems that generate lots of alerts.</p>
<p>Hang in there — hopefully you’ll regain access soon. If you find a solution, please do share, as others could definitely learn from your experience!</p>
Ensure you've correct account password. Then try login to Microsoft account online from a fresh device with different network, preferably in browser's private mode.
Once login successfully, you can re-configure two-factor authentication to receive codes on another device.
