Forum Discussion
S-Mie
Nov 24, 2020Copper Contributor
Major FPS drop in All game after Updating Windows
Hello i had recently bought a new pc Intel i5 9400f ram 16gb RTX 2060 Super however ive experienced a major fps drops while i play the game every 10-20 sec the game will have a drop in fp...
HotCakeX
Nov 26, 2020MVP
Spoiler
Reza_Ameri-Archived wrote:The question posted in Windows 10 forum and it is an issue with Windows 10 and therefore advising user to share issue in Feedback Hub is valid and recommended and this way Windows team would be able to view log files and investigate the issue.
I also asked about device vendor, because some of them will still response to questions from old models but they might not provide technical support for out of warranty devices.
I am not sure what do you mean by "they don't have access."
Device vendors don't have access to the Feedback hub app data. only the public data.
not every problem needs to be posted in feedback hub app. in this case it's better to troubleshoot and find and solve the cause of the problem. obviously this problem is not universal (not everyone is experiencing it).
and as you can see, the solution was simple, installing available updates from Windows update.
this problem could potentially get lost in the feedback hub's pile of data and plus it's a one-way thing for the most part, not really for tech support.
Reza_Ameri-Archived
Nov 27, 2020Bronze Contributor
It is recommendation by Windows team to submit everything through Feedback Hub, of course we shall recommend users to follow basic troubleshooting steps and also report issue. Windows team will review all feedbacks and they will be used to improve Windows. Vendors don't have access to Feedback Hub but in case let say it is driver issue or issue with vendors, Microsoft will keep in touch with them to solve the issue.
- HotCakeXNov 27, 2020MVP
Not everything is recommended to be posted in Feedback hub. specially when there are huge piles of spam and unrelated/off-topic posts in there, it could be a dead end. I'm talking from experience.
if Microsoft recommends it, they better do something about those problems first.