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Previsible's avatar
Previsible
Copper Contributor
May 18, 2022

Logitech G733 and Logitech C920x not detected after update

Hi there,

 

There was a recent windows update KB4023057 and after that my logitech devices are no longer detected (only) on my Windows 11 PC

 

I have tried re-installing windows 11, I have contacted the vendor and followed their instructions, but no matter what I do these devices will not be detected (properly) by windows 11 (They will work fine on my other windows 10 devices)

 

I have tried:

Manually uninstalling and reinstalling the software

Manually uninstalling and reinstalling the drivers

Rebooting many times

Re-installing windows

Manually installing the drivers 

 

No matter what I do windows does not properly detect these devices which it did prior to rebooting after installing the update.

 

It is currently detected in device manager as Logitech_LGVirHid01

  • Previsible's avatar
    Previsible
    Copper Contributor
    Jun 23, 2022

    Previsible 

    with no assistance from Microsoft or Logitech, I found that these devices ONLY WORK when plugged into a USB 3.0 port.

    This is ONLY on the windows 11 environment, and ONLY with Logitech devices. 

    These devices work on all USB ports in windows 10

    • Little_Joe's avatar
      Little_Joe
      Bronze Contributor
      Jun 23, 2022

      Previsible 

      Have you tried to uninstall the KB to see whether all of those USB ports are working? 

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