Forum Discussion
Logitech Brio stop working after windows 11 build 22581 update (Beta channel)
Dear friends, is this issue still unresolved? I am on Windows 11 Home, Version 10.0.22621 Build 22621.
Brio camera not detected, but an Unknown USB Device (Device Descriptor Request Failed) does pop up as I connect the USB. On other machines it does work (Windows 10 machines).
- MrEnergy
Brio still works in my windows 11 after enabling this register
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio
BUILD:
OS Name: Microsoft Windows 11 Home
OS Version: 10.0.22631 N/A Build 22631 Chrispie360,
sadly the BRIO issue still exist with Windows 11. Nor Logitech or Microsoft provided any updates. With Windows 10, the BRIO camera works fine with HELLO.MrEnergy
Has your problem with the camera been solved yet?
I had the same issue.
My issue was that my laptop has also a hello-compatible camera and is closed most of the time as it lies under a big screen I use for work.
The hello login procedure was using the wrong camera (of the closed laptop).
A search in all Windows settings revealed the option to choose the other (brio) camera. It looks like the switch option from front to back camera on your smartphone.This seems not working sadly anymore with Windows 11 Version:
Edition Windows 11 Pro
Version 22H2
build 22621.2506
Windows Feature Experience Pack 1000.22677.1000.0
here are my BRIO details:
App Version: 3.4.142
Model: Brio
Camera Info
Serial Number: 008052C8
Product ID (PID): 085e
EEPROM Version: 1.18
CRC Version: C93D
Sensor Version: 5.5
Firmware: 2.0.64
Windows 11 Hello message is:
"No compatible Windows Hello Camera found..""As well I did the registry changes. See picture
Have been trying to get my logitech camera working for ages. I finally managed to fix it properly. Problem in my case was new security model Microsoft implemented.
You can check are your devices compatible with Enchanted sign-in security here:
windows key->search (core isolation):
It will show directly if some devices are not compatible. Problem in my case was that my laptop had compatible windows hello Face so everything here looked normal.
To fix Brio you only need to add this to register:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio
right click and add DWORD key: SupportPeripheralsWithEnhancedSignInSecurity
Value should be 1
This should allow legacy devices (like brio) to work with windows 11.
Reboot your pc and enroll biometrics again.
sign-in options-> facial recognition
Hopefully this will help you all. Wanted to post this as it has taken long to resolve my issue.
- emtek thank you! I've had this problem a couple months back, found no solution and tried to reinstall Windows 11 which helped. Fast forward to this week and I'm not sure what caused it (Windows Updates, Resetting my Hello PIN) but Brio is unusable for Hello again.
Tried the other reg settings in this thread but your suggestion is the one that worked.
thank you thank you thank you! Hello, I have a Nexigo HelloCam and figured out a way to make the external camera work without disabling Virtualization Based Security. Regarding the article https://learn.microsoft.com/de-de/windows-hardware/design/device-experiences/windows-hello-enhanced-sign-in-security#disablingenabling-enhanced-sign-in-security, executing following code as admin fixed the problem.
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio" /v SupportPeripheralsWithEnhancedSignInSecurity /t REG_DWORD /d 1 /f- I also had the exact same problem on a Surface Laptop 5, just got my Brio 4K today. Was not showing up, just got the integrated camera for using Windows Hello.
After 3 hours of digging, this is what happened here:
- with Surface Laptop 5 it seems Microsoft has tightened the device security in its device designs; in short: if the device manufacturer supports "Enhanced Sign-in Security" by using the appropriate Hardware, non-compliance Windows Hello devices are automatically removed and not available to use
- I used the link posted above and checked out the other sections, so this is were I found the details : https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/windows-hello-enhanced-sign-in-security
- So the Brio 4K is missing the required level of features to be compliant if the device has all the features for using "Enhanced Sign-in Security", which for Surface Laptop 5 is the case
- Now, to get rid of this limitation - as per Microsofts document above - we can disable Virtualization Based Security on Windows to lift the restriction imposed on the Brio 4K (e.g. I just followed the following article to do that: https://www.tomshardware.com/how-to/disable-vbs-windows-11)
- Now, with the enhanced security gone, even with my laptop lid closed the Brio suddenly just simply started to work
- I dismissed all the warnings of Windows Security on the enhanced security (core isolation...) being disabled - for now, I am happy with Brio working; if thats the smart way, unsure...
