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Jean-Michel-57530's avatar
Jean-Michel-57530
Copper Contributor
Mar 26, 2022

Logitech Brio stop working after windows 11 build 22581 update (Beta channel)

Hello,   I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Since then, my Logitech Brio camera stop working.   My Logitech Brio was configured on my co...
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DarrenLovell's avatar
DarrenLovell
Copper Contributor
Feb 28, 2023
The problem is with Windows 11. I've updated the firmware and have logitune running on Win 10 and Win 11 22H2. Only Windows 11 on my new Surface Laptop 5 is where the problem exists. I can use the webcam in Teams etc, but nothing works with Windows Hello.
LAKELOCE3000X3D's avatar
LAKELOCE3000X3D
Copper Contributor
Apr 09, 2023
YEP! This is a huge issue unknown to MS with Windows 11 22H2 any build, specifically with Surface laptop 5s in our testing. Across several test SL5 units, regardless of it being Intune managed with DFCI config, setup as a retail/consumer device, and testing across 4 windows hello compatible camera models (including BRIO). There is no support for Window Hello auth with an external camera using SL5s and Windows 11 22H2. Regardless of whether you disable the built in camera or not, too.
  • DarrenLovell's avatar
    DarrenLovell
    Copper Contributor
    Apr 10, 2023

    LAKELOCE3000X3D  thanks for the confirmation and all your testing. I now have Win 10 22H2 on my surface laptop 5 and I still have the same issue. Not sure if it is a 22H2 code issue across Win 10 & 11 or specific to the SL5. I have a surface laptop 3 that I will put Win 10 22H2 on and see if the Brio stops working on that. If it still works then it is likely a SL5 issue.

    • LAKELOCE3000X3D's avatar
      LAKELOCE3000X3D
      Copper Contributor
      Apr 11, 2023

      DarrenLovell We reached out to intune support and they got back to us miraculously fast, with an easy solution. They referenced this https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/restore-scpc-config-for-admins#enhanced-sign-in-security-ess and in our case, the entry and value to set for the "SecureBiometrics" Key is (DWORD) Enabled = 0 instead of 1. We had to manually create the "SecureBiometrics" key. 

      • DarrenLovell's avatar
        DarrenLovell
        Copper Contributor
        Apr 12, 2023
        Perfect !! It took a bit of tweaking after I had that setting.

        If I removed Face recognition and also removed the PIN, I was able to go straight to Face sign-in and setup again, with the external Brio camera !! At the end of that setup I was asked to setup the PIN. Amazing, thank you !

        I did notice that the external camera did not work when the lid was closed, which is my home desk setup.

        I then changed the following reg key and now I have everything working. What a chore going from Surface Laptop 3 to a 5 with the exact same Windows build....

        Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power"
        Changed "LidNotifyReliable" to 0