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AdrianPierce's avatar
AdrianPierce
Iron Contributor
Mar 31, 2025

Laptop problems

I bought a laptop but my browser and my laptop screen keeps on blacking out and the people who sold me on Lenovo Concept Store Festival Mall & PC Express didn't fix the problem. Is it the laptop or an OS problem? Coz Im not getting a good resolution from their CS people.

2 Replies

  • EvelynRoberts's avatar
    EvelynRoberts
    Iron Contributor
    Mar 31, 2025

    1.Speed Recovery System 
    Hold Shift and click Start → Power → Reboot 
    Select Troubleshooting → Uninstall Latest Quality Update 
    2.Driver Rollback 
    powershell 
    Get-WindowsDriver -Online -All | Where {$_.DriverDate -gt (Get-Date). AddDays(-7)} | Rollback-WindowsDriver 
    3. Temporarily log out of Insider 
    Settings → Windows Update → Windows Insider Program → Stop Getting Preview Versions 
    Hardware Problems Handling 
    4. Component Detection 
    cmd 
    mdsched.exe (Memory Detection) 
    perfmon /report (performance diagnostics) 
    5. Peripheral Reset 
    Unplug all USB devices 
    Reset the graphics card driver using the key combination Win+Ctrl+Shift+B

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