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Hoang_Nhu_Ngoc's avatar
Hoang_Nhu_Ngoc
Copper Contributor
Jan 09, 2022

Install error - 0x80070002 Windows 11 Insider Preview 22526.1000

Could anyone support me with this issue? I got stuck at 76% while trying to update this function. 

  • MCBol's avatar
    MCBol
    Copper Contributor
    Jan 11, 2022

    Hoang_Nhu_Ngoc What worked for me (after long research and tests):

    1. Run next commands on Admin PowerShell, one at a time. 

    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver

    netsh winsock reset

    *** Then deleted next folders (renaming didn´t worked for me): ***
          • SoftwareDistribution SoftwareDistribution, located at: C:\Windows\SoftwareDistribution SoftwareDistribution
          • catroot2, located at: C:\Windows\System32\catroot2 
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver

     

    2. On my ASUS laptop, I uninstalled Armoury Crate (not sure if that affected, but it was also getting errors when attempting to update/reinstall to the latest version)

    3. Reboot the server and try the update again.

    Hope it helps. 

  • MCBol's avatar
    MCBol
    Copper Contributor
    Jan 11, 2022

    So disappointing to find this kind of errors NOTHING IS WORKING!

  • bambart's avatar
    bambart
    Copper Contributor
    Jan 10, 2022

    same problem here, got stuck at 74%. But it varies

  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Jan 09, 2022
    Windows Insider is for testing and evaluation, make sure report this issue using the Feedback Hub app.
    Where there are installation failures Windows will create log files and place them on the same directory as the one Windows is installed and they are as follow:

    $windows.~bt\Sources\Panther
    $windows.~bt\Sources\Rollback
    %WINDIR%\Panther
    %WINDIR%\Inf\Setupapi.log
    %WINDIR%\System32\Sysprep\Panther

    Check these location and you mind find some clue about why it failed.
  • KapilArya's avatar
    KapilArya
    MVP
    Jan 09, 2022
    Kindly run Windows Update troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

    Also, try restarting your system and retry the upgrade, see if it helps.
    • SamInHouston7's avatar
      SamInHouston7
      Copper Contributor
      Oct 09, 2023

      KapilArya Have the same issue, ran the troubleshooter several times, restarted once and again, and keeps ending up in the same result. Supposedly installs the preview, but then undoes it all

    • MCBol's avatar
      MCBol
      Copper Contributor
      Jan 11, 2022
      troubleshooter is just a windows decoration, totally useless.

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