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pvanh's avatar
pvanh
Copper Contributor
Dec 07, 2018

[Insider] Cant update from 17763.107 to 18290.1000 on HP probook 450 G3

Window update install fail and it re-download the package build so many times. I tried many solutions to solve it but nothing work. Do anyone have same problem and had solved it?
MurrayWallForte's avatar
MurrayWallForte
Iron Contributor
Dec 07, 2018

Hello, I may be able to help, I  just need a little more info.  do you have an error log or output that shows how it failed.  There are a couple things you can do to get that information.  https://www.onthewinside.com/blog/how-to-troubleshoot-a-bad-upgrade-part-2-lets-dig-deeper .  What I am looking for is the actual failure code that caused the bad upgrade.  Was it due to a bad download, drive etc.    If you could get me something I can possibly help you out more.

 

Murray

pvanh's avatar
pvanh
Copper Contributor
Dec 10, 2018

Sorry for late reply. I found this in event log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
  <EventID>20</EventID>
  <Version>1</Version>
  <Level>2</Level>
  <Task>1</Task>
  <Opcode>13</Opcode>
  <Keywords>0x8000000000000028</Keywords>
  <TimeCreated SystemTime="2018-10-10T05:11:27.718591500Z" />
  <EventRecordID>15199</EventRecordID>
  <Correlation />
  <Execution ProcessID="1512" ThreadID="9360" />
  <Channel>System</Channel>
  <Computer>HN-PVANH-NB</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="errorCode">0x80070103</Data>
  <Data Name="updateTitle">Conexant - MEDIA - 7/3/2018 12:00:00 AM - 8.65.262.0</Data>
  <Data Name="updateGuid">{298e7794-324f-4dfd-9529-7eba09145516}</Data>
  <Data Name="updateRevisionNumber">1</Data>
  <Data Name="serviceGuid">{8b24b027-1dee-babb-9a95-3517dfb9c552}</Data>
  </EventData>
  </Event>

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