Forum Discussion
HUGE PROBLEM: Windows 11 booting to black screen with cursor
I think I got a clue,
I installed clean windows 11,
I did not establish an internet connection and did not install windows update.
I installed the drivers manually from the dell site, (I only downloaded the drivers for the video cards from their site, which is compatible with windows 11)
The problem starts when I install the Intel Integrated Sensor Hub Driver for hardware ID pci/ven_8086&dev_9dfc&subsys_08a71028&rev_30.
Most likely the problem will be fixed when the driver set is updated.
Before I came to this conclusion, I had the same problem in the scenario where I installed the drivers directly via windows update (Intel Sensor Hub) with windows update turned on.
Thanks Ali_Aykut_Demir. You're spot on with an Intel Integrated Sensor Hub. I booted my Dell laptop to Safe Mode, disabled the Intel Integrated Sensor Solution and the black window with cursor problem is gone.
Happy days!
- these solutions are all temporary,
I will wait until microsoft and dell release a new driver.
I tried installing another manufacturer's driver, same result.
The interesting thing is that there is a model among the systems whose windows 11 compatibility has been tested on the dell site. Compatibility list was created only according to windows 11 tpm and processor support.
There are posts on many platforms on the subject, but there is no information from either the manufacturer or microsoft.Relase new bios update (2.15.1).
problem fixed.