Forum Discussion
How can I do if my PC Black Screen?
I received some kind of system updates last evening On both my laptop running Home and desktop running Pro. Both were left to install with the laptop set to turn off upon completion. This morning I started the laptop which was a normal process through the fingerprint sign into Windows, which resulted in a black screen and my cursor. Alt Ctrl Del brought up the Task Manager. With use of the cursori could select applcations that were running and stop them, or change users, which took me back to the Windows sign in screen. With TM open I got three icons at the bottom right of the screen (wifi, change user, and power), all functional Signing in repeats te above Black Screen:
Going to the Desktop, which had rebooted after install, and was awaiting sign in, I typed in my Windows pass code and every thing was a repeat of what happened on the laptop.
2 Replies
Hello,
See if suggestions in this fix helps you:
https://www.kapilarya.com/fix-blank-or-black-screen-in-windows-11
Let us know if this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
This usually points to a Windows shell or graphics issue caused by the update, especially since Task Manager still opens. A few things you can try:
• From Task Manager → File → Run new task, type explorer.exe and press Enter. If the desktop loads, it’s likely Explorer failing to start.
• If that doesn’t help, boot into Safe Mode and uninstall the most recent Windows update on both systems.
• Also check Display Drivers in Device Manager—updates sometimes break GPU drivers. Rolling back or reinstalling them often fixes the black screen with cursor issue.
• As a last step, run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth from an admin Command Prompt.Since it’s happening on two machines after updates, I’d strongly suspect a bad update or driver conflict rather than hardware failure.
