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CentbairD's avatar
CentbairD
Copper Contributor
Apr 26, 2025

GSOD - System Service Exception (0x38)

Upon downloading and installing I am assuming the new insider build for April 25th. After I did a restart to apply said update, it started to go flash a GSOD. I tried to use the Windows Repair as well tried to uninstall the updates, as well tried to do a system restore. Repair failed. I can't reinstall Windows while keeping my items, uninstall QL update just doesn't work. The uninstall feature update just fails. I can't even boot into safe mode. It's like the whole system's Window 11 install just crapped itself. All over an insider update. I had this laptop part of it for years, never seen it do this. Do I have to find a way to back everything up and reinstall Windows?

 

System Specs: ASUS ROG Strix 17 
AMD 5800HX with 3080RTX

gsod
insider
Win11

1 Reply

  • Lucienw's avatar
    Lucienw
    Iron Contributor
    Aug 16, 2025

    Analyze the .dmp files in C:\Windows\Minidump, focusing on driver conflicts such as win32kfull.sys, and update the graphics card/motherboard chipset drivers to the latest version.

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