Forum Discussion

Copper Contributor

Oct 27, 2017

Green Screen after Builder update. volsnap.sys

Im on my other computer right now, the windows machine cant get to the desktop. after an update of the insider build it gives me the GSOD says the insider ran into a problem and need to restart....

Ian Calvert

Copper Contributor

Nov 01, 2017

Hi ?Rob,

I'm running a HP 250 G4 Notebook PC with a CPU 3700 1.60 GHz processor and 4Gb of RAM. I've tried for last few hours what you have suggested but trying the shift key is not working. This is a real pain as this is now a whole of this issue and I can't keep working from my iPhone and iPad as the Microsoft office App's are not great! This is now the third laptop that Microsoft have damaged and I'm getting really annoyed at their lack of support and customer service on issues like this. Not everyone has two machines or more lying around to have one as a back up in case issues like this arise. So, I'm at a lost on how to fix this laptop

Kerry Ogata

Copper Contributor

Nov 01, 2017

Hi Ian

I was where you are up until yesterday. I think you have to follow the instructions to replace the 17017 version of volsnap.sys with an older one. Since, like me, you can't get out of the reboot loop, you'll have to boot from a DVD or USB drive. Then find another version and replace it. As I said, this worked for me. If you don't have the resources, you'll have to get help. This situation shows why you only use Insider builds on a spare machine and not your main one.

Good luck,

Kerry