Forum Discussion
albertoojalvoo
Nov 27, 2021Copper Contributor
Freezing and black screen problems (Build 22504)
In the latest Windows 11 Build Insider Dev (22504), from time to time, my computer completely freezes. The mouse and keyboard stop working, although the screen still shows image. When trying to use t...
- Nov 27, 2021Try update your graphic card driver.
Try boot into the Clean Boot , take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
See if the problem persist?
albertoojalvoo
Nov 28, 2021Copper Contributor
A graphics driver update was available.
I just performed the update and so far, everything is working correctly.
I will keep updating the information. Hopefully the screen won't freeze again.
Thank you very much!
I just performed the update and so far, everything is working correctly.
I will keep updating the information. Hopefully the screen won't freeze again.
Thank you very much!
Reza_Ameri
Nov 28, 2021Silver Contributor
Thank you for the update and hopefully the issue have been solved.
Please let us know if the problem persist?
Please let us know if the problem persist?
- albertoojalvooNov 29, 2021Copper ContributorFor the moment, it has not frozen again, everything perfect. Thank you!
- Reza_AmeriNov 29, 2021Silver ContributorWelcome 🙂