Forum Discussion
Forgot Pin and trying to reset but window closes before I can get a reset code
pe00100 I found a work around. Instead of letting the PC use your face to log in, try using the PIN with the PC locked. From there follow the "I lost my PIN" process and these are the exact same steps as if you go from 'settings>accounts>log in options>forgot my pin' but in this case the window actually waits for you to get a recovery code. My problem is fixed now, just have to follow a different path
- Arr_EllOct 14, 2024Copper ContributorSimple and effective. Thank you.
- GaryOrlandoAug 20, 2025Copper Contributor
I have the same issue, I will try your suggestion... but really Microsoft ! What idiot came up with this, and what bigger idiot tested it !
- Gary_OrlandoAug 25, 2025Copper Contributor
Not sure if it's related to the dialog disappearing bug, but I finally got to reset my PIN by removing my work account ( under settings/Accounts/Access work or school ) I'm not even sure how that got set in the first place.