Forum Discussion

Copper Contributor

Mar 08, 2023

Forgot Pin and trying to reset but window closes before I can get a reset code

I just bought my new PC and it comes with Windows 11 Pro. I configured the PC apparently with a log in PIN that I don't remember. I found the process to reset the pin [settings>account>Sign In Option...

pe00100

Copper Contributor

Mar 08, 2023

pe00100 I found a work around. Instead of letting the PC use your face to log in, try using the PIN with the PC locked. From there follow the "I lost my PIN" process and these are the exact same steps as if you go from 'settings>accounts>log in options>forgot my pin' but in this case the window actually waits for you to get a recovery code. My problem is fixed now, just have to follow a different path

Arr_Ell
Copper Contributor
Oct 14, 2024
Simple and effective. Thank you.
- GaryOrlando
  Copper Contributor
  Aug 20, 2025
  I have the same issue, I will try your suggestion... but really Microsoft ! What idiot came up with this, and what bigger idiot tested it !
  - Gary_Orlando
    Copper Contributor
    Aug 25, 2025
    Not sure if it's related to the dialog disappearing bug, but I finally got to reset my PIN by removing my work account ( under settings/Accounts/Access work or school ) I'm not even sure how that got set in the first place.